The workplace revolution: automation is transforming HR
Employee Relations (ER) cases are complex – tracking, recording and monitoring cases from initial referral to HR through to the final steps takes time, and a lot of data to manage and track. In a paper-based office, processes such as these are convoluted and time-consuming. This is where it is most important to use a software system, which includes Artificial Intelligence (AI) and automation functionality, to increase efficiency of the HR team and case management.
It’s difficult to avoid the hype surrounding automation a AI. On one side you have the dreamers that believe both will revolutionise the work place and society, on the other you have the decriers shout loudly that it will put lower skilled employees out of work. The reality is somewhere in between however; automation provides the opportunity to provide better compliance, improved efficiency and visibility, and reduced costs.
HR is a perfect area to take advantage of these new technologies. If you could implement a digital system that can reduce the amount of time employees remain on sick leave, reduce the costs of Employee Relations cases, and even proactively identify trends that can reduce further ER cases from occurring - whilst also freeing up HR administrator’s time - you could drastically improve your business’s HR function.
Now, more than ever, it is vital for HR teams to be as efficient as possible – with the fees for employment tribunals now scrapped, businesses can’t afford any mistakes in managing ER cases. Policies and procedures need to be followed correctly and in a timely fashion.
The benefits of automation begin on the transactional administrative tasks such as assigning cases to teams, cases automatically adhere to HR policy – there are no missed deadlines or human error. Case reminders set against tasks help HR personnel understand which cases are truly priorities so that they can be escalated and responded to more swiftly.
Automation can also help to simplify and increase productivity in day-to-day jobs. For example, checking and managing information such as sick days or holiday pay can be completed with a quick, intelligent search. This way of doing things completely removes the need to trawl through files or to send requests to corresponding employee manager. And this isn’t just great for the HR department - when the information is readily accessible to all of the people who might need it, the workflow is greatly simplified.
However, automation’s benefit extends far beyond just the administrative. It closes existing ER cases quicker and proactively prevents future cases from ever happening. It can uncover hidden or unknown trends in cases by identifying problematic departments, managers, or employees and enables HR teams to put preventative measure in place beforehand.
It is this level of analytics that make Selenity’s ER Tracker so advanced.
The right tools
ER Tracker from Selenity is HR case management software designed with the three stress points of a typical employment conflict or conduct issue in mind: the HR team or person performing line management, the employee, and the employer. It supports HR case management all the way through the process; giving greater compliance, visibility and efficiency on case types, such as: Grievance, Disciplinary, Long Term Sick Leave, or Employment Tribunal.
As well as ensuring procedures are correctly followed every time, providing compliant and consistent case outcomes, it resolves cases quicker and reduces case costs. Also offering proactive analysis, it helps to prevent cases by identifying trends and patterns.
A large percentage of ER Tracker’s features include automation and ensure efficiency across the HR function, including: alerts and reminders, real-time monitoring, auto-populated templates and centralised task management.
The proof is in the pudding
ER Tracker has enabled Lead Employer Team North West to analyse trends and reduce the number of employee relations cases. The organisation needed to find a solution that would enable them to collate all employee information together into one central system, enable its members to work on individual cases concurrently and share reports more efficiently.
Leanne Duckett, HR advisor, Lead Employer Team North Western, explained: “ER Tracker really keeps us on track with case management and helps us work through employee relations’ policy timeline step by step. The built in notifications help the team keep to schedule with their cases.”
It’s a sentiment echoed by Ronnie Davidson, Head of Employee Relations at East and North Hertfordshire NHS Trust said: “Cases are closing much quicker now. We’re able to identify blockers in cases much quicker. ER Tracker also alerts our advisors automatically via email of any outstanding actions or deadlines that may be coming up, but it’s as easy as logging in and checking on the case steps that need to be actioned.”
It is easy to see why HR automation can greatly improve the efficiency of HR departments as well as the entire company. Decreasing error rates and increasing efficiency can help businesses to improve overall productivity and to manage and retain quality staff. HR automation means better HR management.