A brand new start

A brand new start

By Lucy Peters, Payment Services Assistant
03 April 2019

When it came to looking at new career opportunities, for me, Selenity was at the top. I had heard all about the great work that Selenity do from the talks that Neil Everatt and his colleagues gave when I was in Sixth Form and it had stayed with me.

At the time, I was working in a fast food restaurant during the evenings and weekends to fit around my studies, but I wasn’t sure what direction I wanted to go in. Most of my friends had chosen the route of university which I didn’t feel was quite for me; I wanted to go out into the ‘real world’ and earn money, learn how to pay bills and save to buy a house. I took up a management position which gave me some great experience, but four years later I felt it wasn’t what I wanted to do long-term and so I started exploring other avenues that really interested me. I came across the opportunity as Payment Services Assistant at Selenity and the rest as they say is history!

I pretty much fell in love with Selenity the day I had my first informal interview, from the lovely welcome of the Business Support team to the friendliness of Beth and Claire from the amazing Expedite team.

Monday, day one, and although I was nervous, I was also excited to meet my new colleagues and learn. I spent the first day meeting all the different departments which was a fantastic way to meet my new colleagues and get a better overall understanding of how all of the departments work together. It’s fair to say I went home with information overload but loved every minute and was touched by how welcoming everyone was.

The following days consisted of learning more about what the Expedite team do and their individual responsibilities. From demonstrations of the different services we offer to the variety of customers we have, I gained a better understanding of my job role.

Thursday brought a day of Payment Services training with my Line Manager Beth Addlesee. This service is her baby, so it was great to work so closely and see how passionate she is and I can’t wait to get stuck in!

Friday focused on validation and compliance, and a more thorough look into the process of when claimants submit a claim, to us approving and reimbursing it. Again, this was really interesting, gaining a wider understanding of the services that Expedite offer. I also got to experience one of Louisa’s (Expedite Team Manager) ‘Power Hour’ meetings which was a really useful way for everyone to ask questions, open discussions and update any information from customers.

I would like to thank everyone at Selenity for being so welcoming and friendly in my first week, and I’m excited to take this next step in my new career. 


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