Selenity's Support Promise gives us a major competitive advantage and our customers peace of mind. All support is managed at Selenity’s Head Office in Lincoln, UK, and is part of an unequivocal commitment to your success.
Our support Service Desk is available from 8:00 until 17:30 (GMT) every working day. The Service Desk is managed at all times by Senior Technical Consultants.
Support Number: 01522 883650
“I contacted Selenity at 4pm on the 26th December (Boxing Day), within minutes I was talking to a representative of the company about my issue” Roger Bez, BNP Paribas.
An additional part of our support package is our emergency, out of hours, Technical Support. The 24 hour hotline is available 365 days a year.
A representative will document the call and alert the on-call technical team where they will assess the severity and the required response in line with your contracted Service Level Agreement.
Emergency Support Number
If you are unable to reach a representative on 01522 883650 outside the Service Desk hours (8:00am until 5:30pm), please call 01202 653062.
All users can request membership to the support portal which will give them direct access to resources, documentation and support for all Selenity products.
In addition to the Service Desk and emergency support, we offer training to all users through various methods including online demonstrations, workshops and annual User Groups.